Frequently Asked Questions

Everything you need to know about finding your signature scent.

Are your fragrances 100% authentic?

Yes, every fragrance sold on Fragrance One is 100% authentic. we source our products directly from authorized distributors and the original perfume houses to ensure premium quality.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their scent sooner.

What is your return policy for opened perfumes?

Due to health and safety regulations, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend purchasing a sample size if you are trying a new scent for the first time.

How should I store my fragrances to keep them fresh?

To preserve the integrity of the fragrance oils, store your bottles in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer or cabinet.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes depending on your location.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.